EXPLEO GROUP USA is looking for an Automotive Country Technical Coordinator to join a dynamic and expanding team in Troy, Michigan.
Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We are a talent incubator. The time you spend at Expleo will turbo-charge your career, allowing you to work on complex technical challenges, enjoy opportunities to expand your skills and take part in inspiring, multi-disciplinary collaborations with your colleagues. Whether working on autonomous vehicles, green planes, the factories of tomorrow or cutting-edge banking technology, you will have the opportunity to become a bolder version of yourself. Let’s change the game together.
Are you eager to be an integral part of a thriving team at the forefront of automotive excellence? Expleo is searching for a skilled individual to join our dynamic team based in Troy, Michigan. As a vital member of our organization, you'll play a crucial role in supporting the resolution of dealer issued detection reports, addressing challenges spanning vehicle conditions, diagnostic and repair procedures, and more. Working closely with our dedicated Technical Coordinators, you'll collaborate with our esteemed clients and customer-facing teams to ensure efficient and effective solutions. From monitoring and coordinating feedback to assisting in drafting insightful Country Incident Reports, your contributions will be essential in maintaining our industry-leading standards and driving operational excellence. If you're passionate about automotive innovation and thrive in a collaborative environment, this is the opportunity you've been looking for. Join us in a role where your skills will make a real difference, and where every day brings new challenges and opportunities for growth. Ready to be part of something extraordinary? Apply now and let's embark on this exciting journey together.
Responsibilities:
- Monitoring and coordinating quantity, quality, and responsiveness of information feedback from the dealer network.
- Coordinating timely feedback to better enable understanding of incidents which are being analyzed.
- Reviewing, filtering, and analyzing incoming reports and ensuring the quality of the submitted reports and escalating when needed.
- Draft Country Incident Reports (CIR) when/if applicable for North America relating to new incidents judged to have an impact.
- Warranty cost analysis to identify variations indicating new faults and prioritize the CIR produced as accurately as possible.
- Check all incidents with an impact are properly covered by a CIR when/if applicable for North America.
- Ensure service actions and/or communications are clear and concise and can be easily followed by dealer technicians using available service tools/diagnostics.
- Ensure the network use of technical information is utilized for accurate root cause and repair methods.
- Identify gaps in the operational skill, define specific training needs for the dealer network, and report to client.
- Identify and Issue alerts on ‘sensitive’ or emerging issues and ensure progress of their handling.
- Request Guided Diagnostics, GPOP (Global Parts Ordering Process)/Tech TIPs, SOL (STAR Online) Publications, and
- Service Actions that may need to be updated.
- Liaison with other teams responsible for issues (customer care, communications, legal departments, Field Technical Service, quality).
- Creating Service GIMs or the equivalent when emerging issues are detected.
- Handling GIM Service Checks or the equivalent to ensure service issues are addressed prior to GIM closures.
- Customer Care interaction and direction.
- Tracking and following service resolution to ensure timely in-field treatment.
- Additional tasks required to accurately support issue detections and resolutions.
Qualifications:
- Familiar with quality management systems and requirement such as ISO 14001.
- Understanding of Configuration and Change Management.
- High School Diploma or equivalent.
- Proficient with Microsoft Office 365 (Word, Excel, PowerPoint, Etc.).
- Ability to learn new digital tools and processes quickly.
- Understanding of dealer and OEM relationships and interactions.
- Critical thinking and problem solving skills.
- Experience in automotive failure analysis.
- 2 years’ experience as an automotive technician and/or similar automotive technical service experience.
Good to Have:
- Familiarity with FCA processes and FCA/Dealer systems.
- Experience handling dealer issue detections.
Expleo Values
We are guided by shared values in all things we do: Courage, Excellence, Collaboration, Respect and Accountability.
- Courage – We are bold thinkers and doers, always ready to take on new challenges. We think of ourselves as entrepreneurs, matching creativity with vigilance.
- Excellence – We are united by a shared ambition: change the game, together. Continuous performance is both an objective and a mindset.
- Collaboration –Teamwork and emotional intelligence are what makes us stand out in a crowd. We stand shoulder to shoulder, with our clients and our peers, through good times and setbacks.
- Respect – We are a hive of different profiles, and we place a high value on openness and transparency. We show respect, always.
- Accountability – We are reliable. We celebrate our successes, we take responsibility and learn from our failures. This is why we protect our “right to fail” as an opportunity to bounce back and progress.
Expleo is a trusted partner for end-to-end, integrated engineering, production support, MRO, and quality services, with a presence in over 30 countries. To find out more, visit www.expleogroup.com
